Emergency 911 Call Taker — Be the Calm in Crisis

National Public Safety Careers; Lena (LA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Lena, LA. The role involves handling incoming emergency and non-emergency lines, verifying locations, and using dispatch software under structured procedures.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are provided as part of the appointment process in public safety agencies.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills preferred.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller information.
• Use approved questions to identify urgency and nature of incidents.
• Enter details into call-processing or dispatch software.
• Forward information promptly to dispatch functions.
• Provide pre-arrival instructions within training scope.
• Use language-access resources when needed.

Skills

Active listening

Accurate typing

Verbal communication

Customer service

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking candidates for 911 Call Taker opportunities in Lena, LA. The role involves handling incoming emergency and non-emergency lines, verifying locations, and using dispatch software under structured procedures.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training and certifications are provided as part of the appointment process in public safety agencies.