Emergency 911 Call Taker (24/7) — Calm, Critical Support

National Public Safety Careers; Darrow (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Darrow, LA. The role involves handling emergency and non-emergency calls, verifying location, and ensuring accurate data entry into dispatch systems.

Successful candidates will have strong listening skills, precise typing, and clear verbal communication, with the ability to follow structured protocols and obtain required certifications.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and assessments is important.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening skills

Typing accuracy

Verbal communication

Procedural compliance

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for Darrow, LA. The role involves handling emergency and non-emergency calls, verifying location, and ensuring accurate data entry into dispatch systems.

Successful candidates will have strong listening skills, precise typing, and clear verbal communication, with the ability to follow structured protocols and obtain required certifications.