Emergency Call Taker — 24/7 Frontline Support

National Public Safety Careers; Perry (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is listing 911 Call Taker opportunities in Perry, LA. The role involves handling emergency and nonemergency calls, confirming locations and callback information, and entering data into dispatch systems.

Training and certification are required before providing pre-arrival instructions. Positions may require working rotating shifts, including nights, weekends, holidays, and overtime, with the goal of supporting a 24-hour operations environment.

Qualifications

• High school diploma or recognized equivalent required; dispatch experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is listing 911 Call Taker opportunities in Perry, LA. The role involves handling emergency and nonemergency calls, confirming locations and callback information, and entering data into dispatch systems.

Training and certification are required before providing pre-arrival instructions. Positions may require working rotating shifts, including nights, weekends, holidays, and overtime, with the goal of supporting a 24-hour operations environment.