911 Call Taker: Immediate Emergency Support

National Public Safety Careers; Erwinville (LA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Erwinville, LA. The role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training is provided, with shift work and certification requirements noted.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening, accurate typing, clear verbal communication.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is recruiting for 911 Call Taker opportunities in Erwinville, LA. The role involves handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, clear verbal communication, and the ability to follow structured procedures. Training is provided, with shift work and certification requirements noted.