911 Call Taker - Training & 24/7 Shifts

National Public Safety Careers; North Hampton (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers to handle incoming emergency and nonemergency calls from a North Hampton, OH area. The role involves confirming locations, gathering critical details, and using dispatch software to relay information to responders.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, certification, and background checks are required, with shift work and 24/7 operation typical for this

Qualifications

• Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures. Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

National Public Safety Careers is seeking 911 Call Takers to handle incoming emergency and nonemergency calls from a North Hampton, OH area. The role involves confirming locations, gathering critical details, and using dispatch software to relay information to responders.

Candidates should have a high school diploma or equivalent and strong listening, typing, and communication skills. Training, certification, and background checks are required, with shift work and 24/7 operation typical for this