Emergency Call Taker — 24/7 Public Safety Communications

National Public Safety Careers; West Unity (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Job summary

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in West Unity, Ohio. These roles involve handling emergency and non-emergency lines, gathering essential details, and guiding callers with calm, clear instructions during critical moments.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call center experience helpful.
• Ability to follow structured procedures and stay calm under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller's callback information
• Use approved questions to identify the nature and urgency
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Provide pre-arrival instructions within training

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following structured procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking qualified applicants for 911 Call Taker opportunities in West Unity, Ohio. These roles involve handling emergency and non-emergency lines, gathering essential details, and guiding callers with calm, clear instructions during critical moments.

Successful candidates typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures.