911 Call Taker — Critical 24/7 Emergency Support

Public Safety Dispatch Network; Mason (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Mason, OH. The role involves handling emergency and nonemergency calls, confirming locations, extracting critical details, and entering data into dispatch software to support rapid responses.

Successful candidates typically have a high school diploma or equivalent, with strong listening, typing, and clear communication skills, and the ability to follow structured procedures.

Qualifications

• Experience and Education Requirements: A high school diploma or recognized equivalent is commonly required. Customer service, telephone support, or public safety experience may help; some vacancies accept applicants without dispatch experience.
• Strong listening, accurate typing, clear verbal communication, and ability to follow structured procedures are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Mason, OH. The role involves handling emergency and nonemergency calls, confirming locations, extracting critical details, and entering data into dispatch software to support rapid responses.

Successful candidates typically have a high school diploma or equivalent, with strong listening, typing, and clear communication skills, and the ability to follow structured procedures.