Emergency 911 Call Taker | Critical Public Safety Role

National Public Safety Careers; Hanoverton (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Hanoverton, OH. You will answer emergency and nonemergency calls, confirm locations, collect callback information, and document details for dispatch teams.

Successful applicants typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, certifications, and ongoing benefits are provided where available.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service or telephone support experience helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Tools

Dispatch software

Call-processing software

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Hanoverton, OH. You will answer emergency and nonemergency calls, confirm locations, collect callback information, and document details for dispatch teams.

Successful applicants typically have a high school diploma or equivalent, strong listening and typing skills, and the ability to follow structured procedures. Training, certifications, and ongoing benefits are provided where available.