Emergency Call Taker - 24/7 Critical Response

National Public Safety Careers; Cleveland (OH); On-site; USD 32,000 - 45,000; Full time

Job summary

National Public Safety Careers is seeking 911 Call Takers for Ohio City. You will answer emergency lines, verify incident locations, confirm caller information, and enter details into dispatch software to support responders.

These roles may require rotating shifts, including nights, weekends, and holidays. Candidates undergo background checks, assessments, and training per the hosting agency’s requirements.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or phone support is helpful but not required for all vacancies.

Responsibilities

• Answer incoming emergency calls and assign nonemergency lines.
• Confirm incident location and caller’s callback information.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Attention to detail

Education

High school diploma

Job description

National Public Safety Careers is seeking 911 Call Takers for Ohio City. You will answer emergency lines, verify incident locations, confirm caller information, and enter details into dispatch software to support responders.

These roles may require rotating shifts, including nights, weekends, and holidays. Candidates undergo background checks, assessments, and training per the hosting agency’s requirements.