911 Call Taker: Critical, Calm Public Safety Support

Regional 911 Intake Solutions; Palatine (IL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is hiring 911 Call Takers in Palatine, IL. The role involves handling emergency and nonemergency calls, confirming locations, and recording details in dispatch software. Training and certifications are expected, with shifts including nights and weekends as needed.

Candidates should have a high school diploma or equivalent and strong listening and communication skills. Some vacancies may require prior dispatch experience, but others may accept applicants without it.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service or public safety experience is beneficial, though some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch systems

Job description

Regional 911 Intake Solutions is hiring 911 Call Takers in Palatine, IL. The role involves handling emergency and nonemergency calls, confirming locations, and recording details in dispatch software. Training and certifications are expected, with shifts including nights and weekends as needed.

Candidates should have a high school diploma or equivalent and strong listening and communication skills. Some vacancies may require prior dispatch experience, but others may accept applicants without it.