911 Call Taker: Critical Public Safety Communicator

Regional 911 Intake Solutions

Harvel (IL)

On-site

USD 40,000 - 60,000

Full time

6 days ago

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Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Harvel, IL seeks dedicated 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and document details for dispatch. You will use approved questions to assess urgency and enter data into call-processing software, supporting responders with timely information.

Training and certifications govern pre-arrival instructions. Candidates with strong listening, typing, and communication skills who can follow structured procedures are encouraged to

Qualifications

High school diploma or equivalent.
Strong listening and typing skills with clear verbal communication.
Ability to follow structured protocols and assessments as required.

Responsibilities

Answer incoming emergency calls and assigned nonemergency lines.
Confirm incident location and caller contact information.
Use approved questions to identify nature and urgency of the situation.
Enter accurate details into call‑processing or dispatch software.
Forward incident information promptly to the appropriate dispatch function.
Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Training and certifications govern pre-arrival instructions. Candidates with strong listening, typing, and communication skills who can follow structured procedures are encouraged to

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