911 Emergency Call Taker - 24/7 Critical Response

Regional 911 Intake Solutions; Wilmington (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Wilmington, IL to handle emergency and nonemergency lines. You will verify caller details, use approved questions to assess urgency, and document information in dispatch software, contributing to rapid response.

Eligibility generally includes a high school diploma; prior customer service or public safety experience is helpful. Training and certifications are required, with potential rotating shifts and on-site work.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening, accurate typing, clear verbal communication needed.
• Ability to follow structured procedures and complete required assessments.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller information.
• Use approved questions to identify urgency of the situation.
• Enter accurate details into call-processing software.
• Forward incident information to dispatch promptly.
• Provide pre-arrival instructions only after training.

Skills

Listening comprehension

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Wilmington, IL to handle emergency and nonemergency lines. You will verify caller details, use approved questions to assess urgency, and document information in dispatch software, contributing to rapid response.

Eligibility generally includes a high school diploma; prior customer service or public safety experience is helpful. Training and certifications are required, with potential rotating shifts and on-site work.