Emergency Call Taker — Frontline Public Safety

Regional 911 Intake Solutions

Wabbaseka (AR)

In loco

USD 32.000 - 46.000

Tempo pieno

5 giorni fa

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Vantaggi offerti da questo lavoro

Health insurance

Paid leave

Retirement contributions

Descrizione del lavoro

Regional 911 Intake Solutions seeks ready individuals to become 911 Call Takers in Wabbaseka, AR. You will handle emergency and nonemergency lines, verify locations and caller information, and document details in dispatch software.

Training, certification, and compliance with privacy rules are required to join a fast-paced public-safety team. Successful candidates typically have a high school diploma; prior customer service or public safety experience is helpful, but some vacancies accept

Competenze

High school diploma or recognized equivalent.
Customer service or public safety experience helpful, some vacancies may accept without dispatch experience.

Mansioni

Answer incoming emergency calls and assigned nonemergency lines.
Confirm incident location and caller’s callback information.
Use approved questions to identify the nature and urgency of the situation.
Enter accurate details into call-processing or dispatch software.
Forward incident information promptly to the appropriate dispatch function.
Help distressed callers focus on essential questions and instructions.
Use approved language-access and accessibility resources when needed.
Provide authorized pre-arrival instructions only within training and certification.