Emergency 911 Call Taker: Calm, Critical Communicator

National Public Safety Careers; Dierks (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

National Public Safety Careers seeks 911 Call Taker opportunities in Dierks, AR. The role involves handling emergency and nonemergency lines, confirming location and contact details, and documenting information for dispatch teams. Training is provided, with potential shift work and overtime as needed.

A high school diploma or equivalent is commonly required, with customer service experience helpful. Responsibilities include accurate data entry into dispatch software, following scripted

Qualifications

• Candidates need strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow procedures.
• Experience in customer service is helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training.
• Protect caller privacy and confidential information.

Skills

Listening

Typing

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks 911 Call Taker opportunities in Dierks, AR. The role involves handling emergency and nonemergency lines, confirming location and contact details, and documenting information for dispatch teams. Training is provided, with potential shift work and overtime as needed.

A high school diploma or equivalent is commonly required, with customer service experience helpful. Responsibilities include accurate data entry into dispatch software, following scripted