Emergency Call Taker - 24/7 Frontline Dispatch

National Public Safety Careers; Royal (AR); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Zusammenfassung

National Public Safety Careers seeks a 911 Call Taker in Royal, AR to handle emergency and non-emergency lines with focused questioning and data entry into dispatch software.

Responsibilities include confirming incident location, obtaining callback information, and providing pre-arrival instructions within training guidelines. Applicants should have a high school diploma and strong listening, typing, and communication skills. Shifts may include nights and weekends in a 24-hour environment.

Qualifikationen

• High school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication.
• Ability to follow structured procedures and complete required assessments.
• Previous customer service or public safety experience may be helpful.

Aufgaben

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Kenntnisse

Active listening

Typing

Verbal communication

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

National Public Safety Careers seeks a 911 Call Taker in Royal, AR to handle emergency and non-emergency lines with focused questioning and data entry into dispatch software.

Responsibilities include confirming incident location, obtaining callback information, and providing pre-arrival instructions within training guidelines. Applicants should have a high school diploma and strong listening, typing, and communication skills. Shifts may include nights and weekends in a 24-hour environment.