Emergency Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Worthville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Continuing training

Job summary

National Public Safety Careers seeks a 911 Call Taker in Worthville, KY. You will answer emergency and nonemergency lines, verify locations and callbacks, and input information into dispatch software. Training ensures you provide essential pre-arrival instructions and maintain caller privacy.

The role may involve rotating shifts and overtime; prior customer service or public safety exposure is helpful, with eligibility and background checks required by the employer.

Qualifications

• High school diploma or equivalent required.
• Strong listening and comprehension skills essential.
• Ability to type accurately and follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing speed

Verbal communication

Education

High school diploma or equivalent

Tools

Call processing software

Job description

National Public Safety Careers seeks a 911 Call Taker in Worthville, KY. You will answer emergency and nonemergency lines, verify locations and callbacks, and input information into dispatch software. Training ensures you provide essential pre-arrival instructions and maintain caller privacy.

The role may involve rotating shifts and overtime; prior customer service or public safety exposure is helpful, with eligibility and background checks required by the employer.