Emergency Call Taker — 24/7 Dispatch Support

National Public Safety Careers; Raywick (KY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Employee-assistance programs

Job summary

National Public Safety Careers seeks a dedicated 911 Call Taker for opportunities in Raywick, KY. The role involves handling emergency and non-emergency calls, verifying locations, and documenting details for dispatch.

The position requires a high school diploma or equivalent, and candidates may come from customer service backgrounds. Training, background checks, and certifications are part of the process, with varied work schedules.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers seeks a dedicated 911 Call Taker for opportunities in Raywick, KY. The role involves handling emergency and non-emergency calls, verifying locations, and documenting details for dispatch.

The position requires a high school diploma or equivalent, and candidates may come from customer service backgrounds. Training, background checks, and certifications are part of the process, with varied work schedules.