911 Call Taker: Impactful Public Safety Role

National Public Safety Careers; Hebron Estates (KY); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking dedicated 911 Call Takers for positions in Hebron, Kentucky. Responsibilities include handling emergency and nonemergency lines, confirming locations and call details, and documenting information in dispatch software.

The role emphasizes listening, precise typing, and clear verbal communication, with a focus on following structured procedures. Training, potential rotating schedules, and eligible benefits are provided.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are needed.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Education

High school diploma or equivalent

Job description

National Public Safety Careers is seeking dedicated 911 Call Takers for positions in Hebron, Kentucky. Responsibilities include handling emergency and nonemergency lines, confirming locations and call details, and documenting information in dispatch software.

The role emphasizes listening, precise typing, and clear verbal communication, with a focus on following structured procedures. Training, potential rotating schedules, and eligible benefits are provided.