Emergency 911 Call Taker – Start a Vital Career

Public Safety Dispatch Network; Hillview (KY); On-site; USD 37,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Hillview, KY is seeking 911 Call Takers to handle incoming emergency calls, confirm details, and document information for coordinated response. Training and certifications are required to perform call-taking duties within a 24/7 operations environment.

The role may involve shift work, weekends, and overtime per staffing needs, with emphasis on clear communication and accuracy in information entry.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre-arrival instructions only within training.

Skills

Active listening

Accurate typing

Clear verbal communication

Education

High School Diploma or GED

Job description

Public Safety Dispatch Network in Hillview, KY is seeking 911 Call Takers to handle incoming emergency calls, confirm details, and document information for coordinated response. Training and certifications are required to perform call-taking duties within a 24/7 operations environment.

The role may involve shift work, weekends, and overtime per staffing needs, with emphasis on clear communication and accuracy in information entry.