Emergency Call Taker — First-Response Dispatch (24/7)

National Public Safety Careers; Flatgap (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for opportunities in Flatgap, KY. The role involves handling emergency and nonemergency calls, confirming locations, and relaying information to dispatch teams.

Candidates should be prepared to work rotating shifts in a 24/7 environment. Applicants typically need a high school diploma or equivalent and strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or equivalent required; dispatcher experience not always needed.
• Strong listening, accurate typing, and clear verbal communication essential; ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to identify nature and urgency of the situation.
• Enter details into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival guidance only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Customer service

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers is seeking 911 Call Takers for opportunities in Flatgap, KY. The role involves handling emergency and nonemergency calls, confirming locations, and relaying information to dispatch teams.

Candidates should be prepared to work rotating shifts in a 24/7 environment. Applicants typically need a high school diploma or equivalent and strong listening, typing, and verbal communication skills.