24/7 911 Call Taker — Critical Dispatcher & Caller Support

National Public Safety Careers; Hardy (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers advertises 911 Call Taker opportunities in Hardy, Kentucky. This role entails handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems. Training and certifications guide your pre-arrival instructions and duties.

Applicants commonly need a high school diploma; some public safety or customer service experience is helpful. Rotating shifts and background checks are part of the process.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre‑arrival instructions only within training and certification.

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers advertises 911 Call Taker opportunities in Hardy, Kentucky. This role entails handling emergency and nonemergency lines, confirming locations, and entering data into dispatch systems. Training and certifications guide your pre-arrival instructions and duties.

Applicants commonly need a high school diploma; some public safety or customer service experience is helpful. Rotating shifts and background checks are part of the process.