911 Call Taker — 24/7 Critical Public Safety Role

National Public Safety Careers; Ferguson (KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Taker opportunities in Ferguson, KY. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software. Training is provided, with shift work and potential overtime as needed.

Applicants should have a high school diploma or equivalent; prior call center or public safety experience is helpful but not always required. Background checks and certifications may be required by the employer.

Qualifications

• High school diploma or equivalent required.
• Customer service or call center experience helpful but not required.
• Assessments and minimum scores determined by hiring agency.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Ask focused questions to identify urgency and details.
• Enter information into call-processing or dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide pre-arrival instructions within training and certification scope.

Skills

Listening

Typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Taker opportunities in Ferguson, KY. The role involves handling emergency and nonemergency lines, confirming locations, and entering data into dispatch software. Training is provided, with shift work and potential overtime as needed.

Applicants should have a high school diploma or equivalent; prior call center or public safety experience is helpful but not always required. Background checks and certifications may be required by the employer.