Emergency Call Taker (24/7) — First to Assist in Crises

National Public Safety Careers; Sextons Creek (KY); In loco; USD 36.000 - 56.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Training opportunities

Descrizione del lavoro

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Sextons Creek, KY. Call Takers are often the first contact during emergencies, asking focused questions, confirming where help is needed, and documenting information for responders.

Responsibilities include answering calls, verifying incident locations, using approved questions to assess urgency, and entering data into dispatch systems. The role may involve rotating shifts and mandatory training.

Competenze

• High school diploma or recognized equivalent is commonly required.
• Experience in customer service or public safety helps, dispatch experience not always needed.
• Strong listening, accurate typing, and clear verbal communication are essential.
• Ability to follow structured procedures and complete required assessments.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of situations.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions only within training and certification.

Conoscenze

Active listening

Typing

Verbal communication

Following procedures

Formazione

High school diploma or equivalent

Strumenti

Call-processing software

Dispatch software

Descrizione del lavoro

National Public Safety Careers is seeking qualified individuals for 911 Call Taker opportunities in Sextons Creek, KY. Call Takers are often the first contact during emergencies, asking focused questions, confirming where help is needed, and documenting information for responders.

Responsibilities include answering calls, verifying incident locations, using approved questions to assess urgency, and entering data into dispatch systems. The role may involve rotating shifts and mandatory training.