911 Call Taker – Emergency Communications Specialist

National Public Safety Careers; Tower (MN); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Résumé du poste

National Public Safety Careers is seeking 911 Call Taker opportunities in Tower, MN. Responsibilities include handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch teams. Call-takers may work rotating shifts as needed to cover 24/7 operations.

Applicants typically need a high school diploma, with customer service or public safety exposure helpful. Training, background checks, and certifications are part of the process to protect callers and ensure

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or communications is helpful but not mandatory for some vacancies.
• Dispatch experience is not always required and may be waived depending on the vacancy.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Assist distressed callers with essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide pre-arrival instructions within training and certification

Connaissances

Active listening

Accurate typing

Clear communication

Formation

High School Diploma

Description du poste

National Public Safety Careers is seeking 911 Call Taker opportunities in Tower, MN. Responsibilities include handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch teams. Call-takers may work rotating shifts as needed to cover 24/7 operations.

Applicants typically need a high school diploma, with customer service or public safety exposure helpful. Training, background checks, and certifications are part of the process to protect callers and ensure