Emergency Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Lacarne (OH); On-site; USD 36,000 - 60,000; Full time

Job summary

National Public Safety Careers in Lacarne, OH is seeking 911 Call Takers to respond to emergency calls and collect essential information for responders. You will verify locations, contact details, and the incident urgency, using scripted questions and documented procedures.

Work may involve 24/7 shifts, nights, weekends, and holidays as staffing requires. Prior customer service or public safety experience is helpful, though some postings accept applicants without dispatch experience.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or public safety is helpful.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Use approved questions to determine nature and urgency.
• Enter accurate details into call-processing software.
• Forward information to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Active listening

Typing skills

Verbal communication

Procedural compliance

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Lacarne, OH is seeking 911 Call Takers to respond to emergency calls and collect essential information for responders. You will verify locations, contact details, and the incident urgency, using scripted questions and documented procedures.

Work may involve 24/7 shifts, nights, weekends, and holidays as staffing requires. Prior customer service or public safety experience is helpful, though some postings accept applicants without dispatch experience.