Emergency Call Taker – Public Safety Communications

National Public Safety Careers; Lacassine (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers in Lacassine, LA, is seeking dedicated 911 Call Takers to handle emergency and nonemergency calls from a fixed location. They will verify location details, gather caller information, and document data for dispatch teams during shifts that may include nights, weekends, and holidays.

Successful candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience is helpful but not always required.
• Strong listening, accurate typing, and clear verbal communication are essential, with assessments determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing accuracy

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

National Public Safety Careers in Lacassine, LA, is seeking dedicated 911 Call Takers to handle emergency and nonemergency calls from a fixed location. They will verify location details, gather caller information, and document data for dispatch teams during shifts that may include nights, weekends, and holidays.

Successful candidates should have a high school diploma or equivalent, with strong listening, typing, and verbal communication skills.