911 Call Taker — Critical 24/7 Public Safety Role

National Public Safety Careers; Laurys Station (PA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Professional training

Job summary

National Public Safety Careers in Laurys Station, PA, seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch. Training and certification will be provided to ensure competency in structured procedures.

Applicants should have a high school diploma or equivalent, with strong listening and communication abilities. Shifts may include nights, weekends, and overtime to support 24/7 operations depending on the

Qualifications

• High school diploma or equivalent required; customer service experience helpful.
• Strong listening, typing, and clear verbal communication skills required.
• Ability to follow structured procedures and document information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide instructions within training and certification when appropriate.

Skills

Active listening

Verbal communication

Typing accuracy

Attention to detail

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Laurys Station, PA, seeks a 911 Call Taker to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch. Training and certification will be provided to ensure competency in structured procedures.

Applicants should have a high school diploma or equivalent, with strong listening and communication abilities. Shifts may include nights, weekends, and overtime to support 24/7 operations depending on the