Emergency 911 Call Taker — 24/7 Public Safety Role

National Public Safety Careers; Lockeford (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

National Public Safety Careers in Lockeford, CA is seeking 911 Call Takers to gather critical information and relay it to dispatch teams. The role emphasizes listening, accurate typing, and clear verbal communication while following structured procedures.

Training and certifications are required, with potential for shifts around the clock. Responsibilities include answering emergency and nonemergency lines, confirming locations, entering data into dispatch software, and forwarding details

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing accuracy

Verbal communication

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers in Lockeford, CA is seeking 911 Call Takers to gather critical information and relay it to dispatch teams. The role emphasizes listening, accurate typing, and clear verbal communication while following structured procedures.

Training and certifications are required, with potential for shifts around the clock. Responsibilities include answering emergency and nonemergency lines, confirming locations, entering data into dispatch software, and forwarding details