Emergency Call Taker: 24/7 Dispatch & Training

National Public Safety Careers; Spruce Head (ME); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking 911 Call Takers for Spruce Head, ME. These roles involve handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

The position supports 24/7 operations with rotating shifts and required trainings. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or public safety experience helpful but not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Ability to follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers is seeking 911 Call Takers for Spruce Head, ME. These roles involve handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

The position supports 24/7 operations with rotating shifts and required trainings. Applicants should have a high school diploma or equivalent; prior customer service or public safety experience is helpful.