Emergency Call Taker - 24/7 First-Response Operator

Public Safety Dispatch Network; Portland (OR); On-site; USD 48,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Portland, OR seeks 911 Call Takers to receive emergency calls, verify locations, and document details for responders. Roles may be in centers with varying duties across dispatch functions.

Staff may work rotating shifts, including nights, weekends, and overtime, with training and certifications provided. A high school diploma is commonly required; prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful, though some vacancies accept applicants without dispatch experience.
• Strong listening comprehension and accurate typing skills required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential questions and instructions.
• Use language-access and accessibility resources as needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing

Verbal communication

Structured procedures

Education

High School Diploma

Job description

Public Safety Dispatch Network in Portland, OR seeks 911 Call Takers to receive emergency calls, verify locations, and document details for responders. Roles may be in centers with varying duties across dispatch functions.

Staff may work rotating shifts, including nights, weekends, and overtime, with training and certifications provided. A high school diploma is commonly required; prior customer service or public safety experience helps, though some vacancies accept applicants without dispatch