911 Call Taker – Critical 24/7 Emergency Communications

National Public Safety Careers; Lonsdale (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is recruiting for 911 Call Taker roles in Lonsdale, AR. The positions involve handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch teams.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are required, with shifts that may include nights and weekends.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension is required.
• Accurate typing and speed.
• Clear verbal communication is essential.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing speed

Verbal communication

Procedural follow-through

Education

High school diploma

Job description

National Public Safety Careers is recruiting for 911 Call Taker roles in Lonsdale, AR. The positions involve handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch teams.

Candidates should have a high school diploma, strong listening and typing skills, and clear verbal communication. Training and certifications are required, with shifts that may include nights and weekends.