Emergency Dispatch Call Taker — 24/7 Public Safety

Public Safety Dispatch Network; Henning (MN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Henning, MN seeks 911 Call Taker opportunities. The role involves taking emergency calls, confirming locations, and documenting information to support responders.

Responsibilities include using standardized questions, entering data into dispatch software, and relaying information to front-line units while following training and safety protocols. Candidates should be able to handle stress and follow procedures.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, call center, or public safety experience may help but is not required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Henning, MN seeks 911 Call Taker opportunities. The role involves taking emergency calls, confirming locations, and documenting information to support responders.

Responsibilities include using standardized questions, entering data into dispatch software, and relaying information to front-line units while following training and safety protocols. Candidates should be able to handle stress and follow procedures.