24/7 Emergency Call Taker - Join First-Response Team

National Public Safety Careers; Bricelyn (MN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

National Public Safety Careers in Minnesota seeks dedicated 911 Call Takers in Bricelyn to join a public safety communications environment. You will answer emergency and nonemergency lines, verify locations, and document essential details for dispatch teams.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Training, background checks, and certifications may be required by the employer and agency.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and clear verbal communication essential.
• Previous customer service or call-center experience helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with instructions within training.

Skills

Listening comprehension

Typing accuracy

Verbal communication

Customer service

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

National Public Safety Careers in Minnesota seeks dedicated 911 Call Takers in Bricelyn to join a public safety communications environment. You will answer emergency and nonemergency lines, verify locations, and document essential details for dispatch teams.

Ideal candidates have strong listening skills, accurate typing, and clear verbal communication. Training, background checks, and certifications may be required by the employer and agency.