911 Call Taker — Start Your Public Safety Career (24/7)

Public Safety Dispatch Network; Putnam Station (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Putnam Station, NY seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for responders. The role supports 24/7 operations with rotating shifts across nights, weekends, and holidays, subject to training and certification.

Successful candidates will undergo assessments and background checks; the position offers pathways in public safety communications and requires strong listening, accurate typing, and clear

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience may help, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Job description

Public Safety Dispatch Network in Putnam Station, NY seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations, and document details for responders. The role supports 24/7 operations with rotating shifts across nights, weekends, and holidays, subject to training and certification.

Successful candidates will undergo assessments and background checks; the position offers pathways in public safety communications and requires strong listening, accurate typing, and clear