Emergency 911 Call Taker — First-Response Hero (24/7)

National Public Safety Careers; Mather (PA); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Mather, PA. The position involves handling emergency and non-emergency lines, verifying locations and caller details, and using approved scripts to assess urgency.

Training and certification are required, with potential 24/7 shift scheduling. Applicants should have a high school diploma, strong listening skills, accurate typing, and clear communication.

Qualifications

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to dispatch function.

Skills

Listening

Typing

Verbal communication

Procedural accuracy

Education

High school diploma

Job description

National Public Safety Careers seeks qualified candidates for 911 Call Taker roles in Mather, PA. The position involves handling emergency and non-emergency lines, verifying locations and caller details, and using approved scripts to assess urgency.

Training and certification are required, with potential 24/7 shift scheduling. Applicants should have a high school diploma, strong listening skills, accurate typing, and clear communication.