Emergency Call Taker — 24/7 Public Safety Communications

National Public Safety Careers; NuMine (PA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers in Nu Mine, PA is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document critical information for dispatch teams. Training, certification, and ongoing assessments are required.

Role involves potential 24/7 shifts, extensive headset use, and strict privacy of incident details. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Required assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Nu Mine, PA is seeking 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document critical information for dispatch teams. Training, certification, and ongoing assessments are required.

Role involves potential 24/7 shifts, extensive headset use, and strict privacy of incident details. Applicants should have a high school diploma or equivalent and strong listening, typing, and communication skills.