Emergency Call Taker—24/7 Public Safety Operator

Regional 911 Intake Solutions; Ratcliff (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Ratcliff, TX is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document details, and route information to dispatch teams.

This role may involve rotating shifts, nights, weekends, and overtime. A high school diploma and strong listening and typing skills are commonly required; prior public safety or customer service experience is a plus.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening and typing skills and clear verbal communication are essential.
• Ability to follow structured procedures and assess information.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Follow structured procedures

Education

High school diploma or GED

Tools

Call-processing software

Job description

Regional 911 Intake Solutions in Ratcliff, TX is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify locations, document details, and route information to dispatch teams.

This role may involve rotating shifts, nights, weekends, and overtime. A high school diploma and strong listening and typing skills are commonly required; prior public safety or customer service experience is a plus.