911 Call Taker — Vital Public Safety Role (24/7)

Regional 911 Intake Solutions; Taft (OK); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Regional 911 Intake Solutions seeks qualified candidates to serve as 911 Call Takers in Taft, OK. The role involves handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch coordination.

Successful applicants will follow structured procedures, complete required training, and may participate in ongoing assessments. Prior dispatch or public safety experience is beneficial. Training and background checks are part of the process.

Qualifications

• High school diploma or equivalent required.
• Customer service, telephone support, or public safety experience is helpful.
• Assessments and minimum scores are set by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential information and instructions.
• Use language-access and accessibility resources when needed.
• Provide pre‑arrival instructions only within training and certification.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions seeks qualified candidates to serve as 911 Call Takers in Taft, OK. The role involves handling emergency and nonemergency lines, verifying locations, and documenting details for dispatch coordination.

Successful applicants will follow structured procedures, complete required training, and may participate in ongoing assessments. Prior dispatch or public safety experience is beneficial. Training and background checks are part of the process.