Emergency Call Taker — 24/7 Public Safety Hero

Regional 911 Intake Solutions; Wilkinson (WV); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Wilkinson, WV. The role involves handling emergency and nonemergency calls, confirming locations and callback details, and entering information into dispatch software.

Training and certification are required, with potential for shift work in a 24/7 operation. Applicants should have a high school diploma or GED and strong listening and communication skills.

Qualifications

• Strong listening comprehension and clear verbal communication are essential.
• Accurate typing and ability to follow structured procedures are required.
• Experience in customer service or public safety settings is helpful but not mandatory.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Following procedures

Education

High school diploma or GED

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Wilkinson, WV. The role involves handling emergency and nonemergency calls, confirming locations and callback details, and entering information into dispatch software.

Training and certification are required, with potential for shift work in a 24/7 operation. Applicants should have a high school diploma or GED and strong listening and communication skills.