Emergency Call Taker — Fast-Paced Public Safety Role

Regional 911 Intake Solutions; Dunmore (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Training opportunities

Job summary

Regional 911 Intake Solutions in Dunmore, WV is seeking 911 Call Takers to join a team that handles first-contact emergency communication. Positions involve answering calls, confirming locations, and documenting details for dispatch.

The vacancy outlines pay per year with rotating shifts including nights, weekends, and possible overtime. Applicants typically need a high school diploma and basic customer service or dispatch exposure; background checks and training are required.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills with clear verbal communication.
• Ability to follow structured procedures and pass assessments.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing speed

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Dunmore, WV is seeking 911 Call Takers to join a team that handles first-contact emergency communication. Positions involve answering calls, confirming locations, and documenting details for dispatch.

The vacancy outlines pay per year with rotating shifts including nights, weekends, and possible overtime. Applicants typically need a high school diploma and basic customer service or dispatch exposure; background checks and training are required.