Emergency Communications Call Taker – 24/7 Dispatch Support

Regional 911 Intake Solutions; Kimberly (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Retirement contributions

Job summary

Regional 911 Intake Solutions in Kimberly, WV seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for dispatch.

Successful candidates will have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures. Training, background checks, and certifications are required.

Qualifications

• Must have high school diploma or equivalent.
• Successful candidates undergo background checks and hiring assessments.
• Completion of required call-taking certification and training is expected.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller callback information.
• Ask focused questions to determine nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm, clear guidance to distressed callers within training limits.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only after training and certification.

Skills

Active listening

Clear verbal communication

Typing

Follow procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Kimberly, WV seeks dedicated 911 Call Takers to handle emergency and nonemergency lines, confirm locations, and document details for dispatch.

Successful candidates will have a high school diploma or equivalent, strong listening and communication skills, and the ability to follow structured procedures. Training, background checks, and certifications are required.