Emergency Call Taker — 24/7 Public Safety Support

Regional 911 Intake Solutions; Wylliesburg (VA); On-site; USD 30,000 - 48,000; Full time

Job summary

Regional 911 Intake Solutions seeks an 911 Call Taker in Wylliesburg, VA to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch teams. Training will cover approved questioning, pre-arrival instructions, and privacy protections.

Candidates should have a high school diploma or equivalent, strong listening skills, typing accuracy, and the ability to follow structured procedures.

Qualifications

• High school diploma or recognized equivalent.
• Customer service, telephone support, or public safety experience helpful.
• Ability to follow structured procedures and accurate typing.
• Strong listening and verbal communication skills.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the dispatch function.
• Provide pre-arrival instructions only within training.

Job description

Regional 911 Intake Solutions seeks an 911 Call Taker in Wylliesburg, VA to handle emergency and nonemergency lines, verify locations and caller information, and document details for dispatch teams. Training will cover approved questioning, pre-arrival instructions, and privacy protections.

Candidates should have a high school diploma or equivalent, strong listening skills, typing accuracy, and the ability to follow structured procedures.