Emergency Call Taker: 24/7 Public Safety Support

Public Safety Dispatch Network; Montpelier (ID); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Montpelier, Idaho. The role involves answering emergency lines, confirming locations, and entering details into dispatch systems. Training and certifications govern the scope of authorized pre-arrival instructions.

Candidates should have a high school diploma or equivalent; customer service or public safety experience is helpful. Work may involve rotating shifts and on-call duties as needed by the agency.

Qualifications

• High school diploma or recognized equivalent is required or preferred.
• Prior customer service or public safety experience is helpful but not always required.
• Ability to follow structured procedures and maintain composure during calls.
• Strong listening and data-entry skills are essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Clear verbal communication

Accurate data-entry

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Montpelier, Idaho. The role involves answering emergency lines, confirming locations, and entering details into dispatch systems. Training and certifications govern the scope of authorized pre-arrival instructions.

Candidates should have a high school diploma or equivalent; customer service or public safety experience is helpful. Work may involve rotating shifts and on-call duties as needed by the agency.