Emergency 911 Call Taker — Frontline Dispatcher

Public Safety Dispatch Network; Danville (IL); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

Public Safety Dispatch Network in Vermilion, IL seeks motivated 911 Call Takers to receive emergency calls, verify locations, and document information for dispatch teams. This role emphasizes precise questioning, accurate data entry, and calm guidance to callers within established protocols.

Successful candidates typically have a high school diploma, strong listening skills, and clear communication. Some positions may involve rotating shifts and adherence to training and certification timelines.

Qualifications

• High school diploma or equivalent required.
• Strong listening comprehension and clear verbal communication required.
• Ability to follow structured procedures and enter information accurately.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller contact information.
• Ask focused questions to identify nature and urgency of situation.
• Enter details into call-processing or dispatch software accurately.
• Forward incident information promptly to the appropriate dispatch function.
• Provide calm, clear guidance to distressed callers within training.
• Use language-access resources when needed and follow procedures.

Connaissances

Active listening

Typing

Clear communication

Following procedures

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

Public Safety Dispatch Network in Vermilion, IL seeks motivated 911 Call Takers to receive emergency calls, verify locations, and document information for dispatch teams. This role emphasizes precise questioning, accurate data entry, and calm guidance to callers within established protocols.

Successful candidates typically have a high school diploma, strong listening skills, and clear communication. Some positions may involve rotating shifts and adherence to training and certification timelines.