Emergency Call Taker – 24/7 Public Safety Dispatcher

Regional 911 Intake Solutions; Karval (CO); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Karval, Colorado. The role involves handling emergency and nonemergency calls, verifying locations and callback details, and gathering information to support dispatchers.

Training and certifications determine scope of operations. Ideal candidates demonstrate strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures within a 24/7 call center environment.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Successful candidates need strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Connaissances

Active listening

Typing accuracy

Verbal communication

Procedural following

Formation

High school diploma

Description du poste

Regional 911 Intake Solutions seeks qualified 911 Call Takers in Karval, Colorado. The role involves handling emergency and nonemergency calls, verifying locations and callback details, and gathering information to support dispatchers.

Training and certifications determine scope of operations. Ideal candidates demonstrate strong listening, accurate typing, clear verbal communication, and the ability to follow structured procedures within a 24/7 call center environment.