Emergency Call Taker & 911 Dispatcher (24/7)

Regional 911 Intake Solutions; Jaroso (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker roles in Jaroso, CO. The position involves handling emergency and nonemergency calls, verifying locations and callbacks, and documenting information for dispatch.

Candidates should have strong listening, typing, and communication skills, with training in call-taking procedures. Typical work involves 24-hour operations and rotating shifts to ensure continuous coverage.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Clear verbal communication and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening skills

Typing

Verbal communication

Education

High school diploma

Job description

Regional 911 Intake Solutions is seeking qualified candidates for 911 Call Taker roles in Jaroso, CO. The position involves handling emergency and nonemergency calls, verifying locations and callbacks, and documenting information for dispatch.

Candidates should have strong listening, typing, and communication skills, with training in call-taking procedures. Typical work involves 24-hour operations and rotating shifts to ensure continuous coverage.