911 Call Taker — Emergency Communications Specialist (24/7)

Regional 911 Intake Solutions; Whitewater (CO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Colorado is seeking a dedicated 911 Call Taker to handle emergency and nonemergency calls. You will confirm locations, collect essential information, and enter data into dispatch systems, while adhering to scripted questions and safety procedures.

Candidates with strong listening, typing speed, clear spoken communication, and ability to follow structured processes will excel.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Accurate typing and data-entry into dispatch software.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Colorado is seeking a dedicated 911 Call Taker to handle emergency and nonemergency calls. You will confirm locations, collect essential information, and enter data into dispatch systems, while adhering to scripted questions and safety procedures.

Candidates with strong listening, typing speed, clear spoken communication, and ability to follow structured processes will excel.