911 Call Taker — Emergency Communications Specialist (24/7)

Regional 911 Intake Solutions; Colorado; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers to join an Elbert, Colorado team. You will handle incoming emergency lines, verify caller information, and document details for dispatch coordination.

Training ensures you can deliver pre-arrival instructions and follow established procedures. Role may involve rotating shifts and requirement to protect caller privacy, with exposure to high-stress situations.

Qualifications

• High school diploma or equivalent.
• Customer service or public safety experience helpful.
• Ability to follow structured procedures and work under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening

Typing speed

Verbal communication

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers to join an Elbert, Colorado team. You will handle incoming emergency lines, verify caller information, and document details for dispatch coordination.

Training ensures you can deliver pre-arrival instructions and follow established procedures. Role may involve rotating shifts and requirement to protect caller privacy, with exposure to high-stress situations.