911 Call Taker: Launch a Career in Public Safety

Regional 911 Intake Solutions; Vernon (CO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Vernon, CO seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document critical details for dispatch. Training covers approved questions and privacy requirements while maintaining composure under pressure.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear spoken communication. The job may involve rotating shifts and on-site work with benefits eligibility.

Qualifications

• High school diploma or equivalent is commonly required.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication with callers is required.
• Ability to follow structured procedures and use standard questions.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide pre-arrival instructions within training and certification.

Skills

Customer service

Telephone support

Active listening

Verbal communication

Typing accuracy

Following procedures

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Vernon, CO seeks 911 Call Takers to handle emergency and nonemergency lines, verify locations, and document critical details for dispatch. Training covers approved questions and privacy requirements while maintaining composure under pressure.

Successful candidates typically have a high school diploma, strong listening and typing skills, and clear spoken communication. The job may involve rotating shifts and on-site work with benefits eligibility.