Emergency Communications Call Taker

Regional 911 Intake Solutions; Arvada (WY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls from Arvada. You will verify locations, collect callback data, and follow established questions to assess urgency and provide necessary information to dispatch teams.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required, with potential for varied shifts in a 24-hour operation.

Qualifications

• High school diploma or equivalent required.
• Customer service or call-center experience helpful.
• Strong listening, typing, and clear verbal communication needed.

Responsibilities

• Answer incoming emergency and nonemergency lines.
• Confirm incident location and caller information.
• Use structured questions to assess urgency.
• Enter details into call-processing or dispatch software.
• Forward information promptly to appropriate dispatch function.
• Provide pre-arrival instructions within training.

Skills

Active listening

Typing

Verbal communication

Following procedures

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions seeks a dedicated 911 Call Taker to handle emergency and nonemergency calls from Arvada. You will verify locations, collect callback data, and follow established questions to assess urgency and provide necessary information to dispatch teams.

Candidates should have strong listening skills, accurate typing, and clear verbal communication. Training and certifications are required, with potential for varied shifts in a 24-hour operation.